Refund Policy

At Barwon Safety we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected].
Please note that returns will need to be sent to the following address:

Barwon Safety
8 Separation Street
North Geelong VIC 3215

A restocking fee may be applicable on items requesting to be returned.
Any goods being returned is at the expense of the end user.

You can always contact us for any return question at [email protected].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Custom products (such as special orders, buy-in, non-stocked or personalised embroidered items) cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

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Barwon Safety
8 Separation Street
North Geelong, VIC 3215

Phone: (03) 5278 7222
Fax: (03) 5278 1677
ABN: 44 728 472 588

Email: [email protected]
Website: www.barwonsafety.com.au